Contact Us

Contacting the HPC Help Desk
When to Contact the HPC Help Desk Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation 7:00 a.m. - 7:00 p.m. Central, Monday - Friday (excluding Federal holidays).
Phone Number 1-877-222-2039 or (937) 255-0679
Help E-mail
Accounts E-mail
After Hours Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address DoD HPCMP HPC Help Desk
2435 Fifth Street
Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests Active users may submit tickets from the HPC Help Desk ticket system.
Inactive users may submit tickets from the Inactive User Help Ticket.
Contacting the ERDC DSRC
When to Contact ERDC Users should contact ERDC when assistance is needed for after-hours support
Hours of Operation 5:00 p.m. - 7:00 a.m. Central, 24/7 (excluding Federal holidays).
Phone Number 1-800-500-4722 or (601) 634-4400
Fax Number (601) 634-5126
Help E-mail
Accounts E-mail
After Hours Users should contact the ERDC Operations Bridge after-hours for emergency assistance or in case of system failure. Users should request that serious system issues be forwarded to the on-call system administrator.
Mailing Address U.S. Army Engineer Research and Development Center
ATTN: CEERD-IH-D HPC Service Center
3909 Halls Ferry Road
Vicksburg, MS 39180-6199
Ticket Requests N/A