Contact Us
When to Contact the HPC Help Desk | Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions. |
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Hours of Operation | 7:00 a.m. - 7:00 p.m. Central, Monday - Friday (excluding Federal holidays). |
Phone Number | 1-877-222-2039 or (937) 255-0679 |
Help E-mail | help@helpdesk.hpc.mil |
Accounts E-mail | accounts@helpdesk.hpc.mil |
After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
Mailing Address | DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
Ticket Requests |
Active users may submit tickets from the
HPC Help Desk ticket system. Inactive users may submit tickets from the Inactive User Help Ticket. |
When to Contact ERDC | Users should contact ERDC when assistance is needed for after-hours support |
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Hours of Operation | 5:00 p.m. - 7:00 a.m. Central, 24/7 (excluding Federal holidays). |
Phone Number | 1-800-500-4722 or (601) 634-4400 |
Fax Number | (601) 634-5126 |
Help E-mail | dsrchelp@erdc.hpc.mil |
Accounts E-mail | hpc-accounts@erdc.hpc.mil |
After Hours | Users should contact the ERDC Operations Bridge after-hours for emergency assistance or in case of system failure. Users should request that serious system issues be forwarded to the on-call system administrator. |
Mailing Address | U.S. Army Engineer Research and Development Center ATTN: CEERD-IH-D HPC Service Center 3909 Halls Ferry Road Vicksburg, MS 39180-6199 |
Ticket Requests | N/A |